IP Dial-In Troubleshooting Checklist

Check devices for secure and correct cable connections

  • Check that the network cable is in the correct port; you should see a flashing green light next to the cable on the equipment.
  • Check equipment power, surge protectors, monitors, speakers, etc.
  • Check with remote site and make sure their equipment is connected and turned on.

Double Check Network Connection

  • Check that the network cable is connected to an active network connection.

Double check IP number. Have you entered it correctly in the dial field?

  • For multi-point calls make sure you are registered with K20's gatekeeper.
    See the K20 Guide to H.323 for more information.
  • Check KORRS to verify the dial-in number as they are subject to change.
  • You can only dial in 1/2 hour before the start time of a multipoint conference unless otherwise directed to do so.
  • Verify with your network administrator that your firewall settings are correct.

Check Bandwidth Availability

  • Check with your network administrator on your site's available bandwidth.
  • Have remote site contact their network administrator on their site's available bandwidth.